How's your relationship doing?

How is your relationship? Seriously, how is it? One of the most important ones. The one you have with your guest.

There is a lot of noise in this business about what you should be doing. These days a lot of what you should be doing has to do with techie things. Your website, online reservations, online ordering, your Facebook page, do you offer mobile payments? The list goes on....

But what do all these things really do? What should they do? 

Improve your relationship with your guest. 

All roads should lead to Rome. All roads lead to your guest and your relationship with them.

How healthy and happy is your relationship? Time for some face time. Not Facebook time.